CX SOLUTION & SOCIAL MEDIA MANAGEMENT

We live in a social world where old norms are being challenged and new ones emerge.
Social is the new agent of personal change. At Far East Fame Line DDB, we start off our
social media strategy by identifying and capitalizing on the tension where current trends
and social pressure affects how consumers think, feel, and choose. We create customer
experience strategy by tapping on consumers’ emotions throughout customer journey
and identifying digital ecosystem. Tech solutions matched with creative and content
opportunities are employed promote brand emotional advantage, strengthen
consumer-brand relations, and most importantly, escalate conversion.